How We Work
Our goal is to ensure our customers are matched with the right loan which is perfect for their needs. We are flexible in our communication with our clients and are happy to adapt to however you would like to approach your finances. This is what you can expect during your application process:
You contact us, and we arrange a time for our initial meeting.
We will provide you with our Credit Services Guide, Budget Tool and Client Profile in preparation of our initial meeting.
Our first objective during this meeting is to gain a greater understanding into your lifestyle along with your short and long-term financial goals. In addition, we will utilize the information you have provided to calculate your borrowing power and have a discussion with you about how much you feel you can comfortably afford. Also, we will discuss the type of loans that are available for you and how they may or may not suit your needs. We will discuss any fees or, costs that are involved in the types of loans that you are looking for. During this meeting, you will know how much you are likely to be able to borrow, how much it will cost and how your finance can be structured to suit your own personal circumstances.
We use the information you provided and perform extensive research across an array of lenders and loan products to prepare a recommendation of the best loan products that will meet your needs. We will discuss these options with you and help you decide on how to proceed.
Whenever you are ready, we will prepare the application form for you and submit them to the lender you have chosen.
We will deal with the lender on your behalf to achieve a timely approval. We also help you understand the purchase or refinance process and guide you on the steps you need to take with other professionals such as solicitors and real estate agents.
Once approved, we will assist you with correctly executing the loan documents and liaise with the bank to meet settlement due dates.
After your loan has settled, we will get in touch with you to ensure everything went according to plan and if any further assistance is required. We will also contact the lender on your behalf if any issues need to be corrected. If required, we also offer assistance on a range of other financial needs you may have, and will remain in touch through our newsletters on financial issues that may be applicable to you. We are always available for a chat about competitiveness of your loan and any other queries that may arise on personal financial matters.
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