Privacy policy

SK Financial Solutions Pty Ltd ("we", "us") respects your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Depending on how you deal with us, we may collect:

• identity and contact details, such as your name, address, phone number, email and date of birth
• financial information, such as income, expenses, assets, liabilities and credit history
• employment details and documents that support a finance application
• information about your goals and the type of finance you're looking for
• details you enter on our website, such as enquiry form responses

We collect sensitive information, such as health information, only with your consent and only when it's needed for a product you've asked about.

Why we collect it

We collect personal information so we can:

• respond to your enquiries and give you information about finance options
• assess your needs, recommend suitable products and prepare finance applications
• manage your loan and our relationship with you, including annual reviews
• meet our legal and regulatory obligations, including responsible lending and identity verification
• tell you about products and services that may interest you, unless you opt out

How we collect it

Where practical, we collect information directly from you, in person, by phone, by email or through our website. With your consent, we may also collect it from third parties such as lenders, credit reporting bodies, your accountant, lawyer or employer, and other finance professionals.

Who we share it with

We may disclose your information to:

• lenders and credit providers you apply to
• our credit licensee, aggregator and their service providers
• credit reporting bodies and valuers
• other professionals acting for you, such as your accountant, conveyancer or lawyer
• service providers who help us run our business, such as IT, document storage and website providers
• government and regulatory bodies where the law requires it

Before disclosing your information to a third party, we take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.

Storage and overseas disclosure

We store information in paper and electronic form. Some of our service providers, including cloud storage, email and website services, may store data on servers outside Australia. Where this happens, we take reasonable steps to make sure your information is protected.

Security

We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, change or disclosure. When we no longer need it and aren't required by law to keep it, we securely destroy or de-identify it.

Our website

When you submit an enquiry on our website, the details you enter are sent to us by email through a secure form service. Our website may use cookies and basic analytics to understand how visitors use it. This data doesn't identify you personally. The calculators on our site are provided by a third party, Vision Abacus, and run on their servers.

Direct marketing

We may send you information about products, services or rate changes. You can opt out at any time by replying "unsubscribe" or emailing us at [email protected].

Government identifiers

We don't adopt, use or disclose government identifiers, such as your tax file number, Medicare number or driver licence number, except where the law requires or allows it.

Dealing with us anonymously

You can make general enquiries without identifying yourself, or by using a pseudonym. To arrange finance, though, we need to identify you.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us. We aim to respond within 30 days. If we refuse a request, we'll explain why in writing.

Complaints

If you have a complaint about how we've handled your personal information, please contact us first:

Complaints Officer, SK Financial Solutions Pty Ltd
Email: [email protected]
Phone: 0412 597 549

We'll acknowledge your complaint promptly and aim to resolve it within 30 days. If you're not satisfied with our response, you can contact:

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Phone: 1800 931 678
Email: [email protected]
Mail: GPO Box 3, Melbourne VIC 3001

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

Changes to this policy

We may update this policy from time to time. The current version is always on this page.

Last updated: November 2026.